Troubleshooting — Quick fixes & diagnostics
This page collects common problems, quick fixes, and how to gather diagnostics for support.
Common issues
- Authentication / login failures — check tenant URL & credentials, clear cookies, review server auth logs.
- Data sync errors — check background job logs and retries; confirm network connectivity.
- Inventory mismatch — run stock reconciliation and review stock transactions for the affected SKU.
- Missing permissions — verify the user's role and permission sets for the action.
How to gather diagnostics
- Browser console/network logs for UI issues
- Server logs and job logs (timestamps and relevant job IDs)
- Screenshots and exact error messages
- A step-by-step reproduction flow
Reporting an issue
- Search the docs for the error or scenario.
- If unresolved, open a support ticket with the diagnostics above.
- Attach relevant screenshots and indicate the severity/impact.
Tip: Include the exact ERP version and tenant id — it speeds up root cause analysis.